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At JR Minimart, we prioritize your satisfaction and aim to ensure a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange under the following conditions:

• The product is damaged, defective, or incorrect.
• The request is made within 48 hours of delivery.
• The product is unused, in its original packaging, and in resalable condition.

2. Non-Returnable Items

Certain items cannot be returned or refunded:

• Perishable goods (e.g., food, groceries)
• Personal care or hygiene items (unless sealed and unused)
• Items marked as “Final Sale” or “Non-returnable”

3. Refund Process

If your return is approved, your refund will be processed in one of the following ways:

• Replacement product
• Store credit
• Refund to original payment method (for prepaid orders)

Refunds may take 5–7 business days after the returned item is received and inspected.

4. How to Request a Return

To initiate a return, please contact us with:

• Order number
• Reason for return
• Supporting photos/videos (if applicable)

📞+88 01611-160474
📧hello@jrminimart.com

5. Delivery Charge Refunds

• Delivery charges are non-refundable, unless the return is due to a fault from our end (wrong or damaged product).
• In eligible cases, return shipping may be covered by JR Minimart.

6. Order Cancellations

• You may cancel your order before it is shipped.
• Once shipped, cancellation is not possible, but you may still request a return after delivery (if eligible).

7. Contact Us

For any questions regarding returns or refunds, please reach out to our customer service team. We’re here to assist you.